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Gymboree: Products & Services

Gymboree is a specialty retailer store carrying different brands of quality apparels and accessories specializing with children. It caters Children’s apparel from ages 0 to 12 years of age, carrying different brands like Today The Gymboree Corporation's brands include Gymboree Play & Music®, Gymboree® retail stores, Gymboree® Outlet stores, Janie and Jack® shops and Crazy 8® stores and It also offers Gymboree Play & Music Programs for children ages newborn to 5 years, giving children the opportunity to learn, explore and play in an innovative parent-child program.

Gymboree: Company Background

Gymboree is a private corporation specializing in children’s apparel and accessories. It began with the founding of Gymboree Play & Music in 1976 making it one of the oldest in its field. The Company has been reorganized several times, is incorporated under the Gym-Mark Incorporated nameplate. Being in the business for more than 30 years, it was so broad that in 1986 it branched out to different fields such as designing, manufacturing, and retailing unique, high end merchandize for children. Later then, other stores like Gymboree Retail Stores, Gymboree Outlet Stores, Janie & Jack Retail Shops, Crazy 8 Retail stores, and   the Shade Online Retail Store was born as the Brands they carry. Located in more than 1900 franchised and company operated centers in the US, Canada and in other 40 countries. It also has a store online. With its headquarters located at 500 Howard Street, San Francisco, CA 94105. Although the founders were not mentioned, it is governed by a highly competitive team lead by Mr. Matthew McCauley- CEO, Mr. Kip Garcia-President and Interim Chief Executive Officer, Ms. Yvonne Hao-Interim Chief Operating Officer, and Ms. Linda Gustafson-VP, Corporate Controller and Acting Chief Financial Officer. Bain and Capital acquired the company in 2010.

Gymboree: Customer Feedback & Reviews

Overall feedbacks are generally positive, however, their apparels seem to have shipping issues, it recently have several issues on shipping which can be found in their facebook account. There was this one customer complaining about the shipping lead time reaching up to 20 or more days from date of purchase. There were also issues on sizing of the items. But, other than this, all other customers were above satisfied. They even posts pictures of their kids wearing their purchased items.

Gymboree: Business Credibility & Trustworthiness

Gymboree has met the standards of BBB and has been accredited by the Better Business Bureau® since January 1, 1994, given an A+ rating. It is committed to make a good faith to resolve issues regarding customer complaints. There 54 complaints filed, all were closed 12 were closed within the last 12 months. 33 of this were about its products / services, 8 on advertising, 7 on delivery issues, and 6 on billing. It has won an award as the ‘Best National Pre-Schooler Development Activity (2-5yrs)’ Award for the third time in the ‘What’s on 4 Little Ones’ Annual Junior Awards. It is nominated in the “Best National Pre-school” category in 2011. Last June 7, 1999 the company was awarded by the Retail Systems as the "Best in Decision Systems".

Gymboree: Website Popularity & Google Ranking

Gymboree ranks #1 among its field with, with 33,431 links to other websites, ranks 8726 among all sites, and with a ranking popularity of 14, 896. With, Gymboree has a global rank of 6,672. About 66% of the visitors of this site comes from the US and ranks 1,616 in the US. Found under the children’s category, visitors have an average of 17.3 unique page views each day. Gymboree ranks 5/10 with Google PageRank.

Gymboree: Social Media Presence

Gymboree has a facebook account with 382,000 likes and 12,844 Twitter followers. It also has a Pinterest account with 135 followers. Gymboree currently has no blog available in their website however; many are talking about this company on their respective blogs. What it has are press releases which is usually released once or twice per month.

Gymboree: Website Security & Safety

The website currently uses the http:// instead of the https:// connection. On Google’s diagnostic page, this website is currently not listed among the suspicious ones. Out of the 29 pages tested for 29 days none of it was found malicious in the software downloaded without user consent. It was last visited by Google on 12-07-2012 and has never found suspicious content in the past 90 days. This website does not mediate as a link to infect any other websites and has not hosted any malicious software over the past 90 days.

Gymboree: Pricing & Packages

Although prizes are quite expensive, as they are using high end materials, they also offer various discounts on a wide selection of items up to 50%. It also offers rebates on your items purchased which can be used to lower your purchase price. They also have coupons which can be used to add up to your savings.

Gymboree: Shipping Rates & Policies currently ships to over 47 countries in Europe, Asia, North America and South America as well as to Military (APO/FPO) addresses and U.S. Territories (including Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa). Additionally, the site accepts international billing addresses. The company recently receives feedbacks from its customer regarding the lead time of their items. A few were complaining that it took more than 20 days for their items to arrive from the date of purchase even if the shipping is just within the US. They offer free standard US shipping for purchases more than $75. It even offers flat rate on shipping & handling. There is a shipping limit to several countries which restricts shipping of items with amount specified by the Laws of the country where the items are sent. This company doesn’t ship to china. For merchandise more than $300 a signature is required upon delivery.

Gymboree: Payment Methods Accepted

Gymboree accepts all major credit cards such as the American Express, VISA, Mastercard, JBC, and Discover/Novus as well as Gift cards and Electronic Gift Cards as form of payments online. No other payment options like Debit Card, paypal, E-check, EFT, Qpass , etc are accepted aside from the ones mentioned above.

Gymboree: Returns, Refunds & Exchange Policy

For your convenience, you are allowed to return good on any Gymboree stores within the US or through mail. As of the moment, they are not able to accept returns or exchanges with their CANADA. Items which are found to be defective, unworn, unwashed, with or without receipts can also be returned. However, online orders cannot receive price adjustments in their retail stores. For international returns, a return mail form is required. They don’t reimburse shipping fees.

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